FAQ

WHERE DO YOU SHIP FROM?

GnomicGabby is based in New York!

WHEN WILL MY ORDER SHIP?

Processing times are 5-7 days. If your order has not shipped within a week please contact me gnomicgabby@gmail.com

Please keep in mind that mail delays may occur. These estimates are for after the product has shipped and does not include the processing time.

US Domestic orders: allow 1-2 weeks once shipped

International orders: allow 4-6+ weeks once shipped

STAMPED SHIPPING

Stamped shipping is not tracked. There is a risk of the package being lost and that we cannot track it due to there not being a tracking number.

Stamped mail is available for orders containing only stickers and prints that are 5x7" or smaller.

HOW DO I TRACK MY ORDER?

If you chose First Class Package, an email will be sent to you containing the tracking number. You can check the status of your package by placing this number in the USPS website

Please allow for a few days for your tracking information to appear. It may take the post office a few days to scan the package into their system.

I do not have any additional info on the whereabouts of your package besides the tracking link sent at the time of shipment.

Once the package is handed over to the post office, I no longer have any control over it. Please contact your local post office/courier to file a missing mail claim if you believe your package was lost.

If your package says it was delivered but you cannot find it, please wait a day or two before reaching out to gnomicgabby@gmail.com.  At times the package will be scanned before the actual delivery was made.

DO YOU SHIP INTERNATIONALLY?

Yes I do! Please make sure I can ship to your country before placing an order.  If your delivery address is in any of the countries I cannot ship to, your order will be canceled. 

Shipping Restrictions: Unfortunately, I do not have the resources to be able to comply with the new GPSR standard made by the European Union and cannot ship to the following countries: 

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Any international import taxes/fees/charges are the customer's responsibility and are not included in the product cost or shipping fee.

I ENTERED THE WRONG ADDRESS!

If you have not yet received an "order shipped" email, please email me at gnomicgabby@gmail.com with your order number and provide the correct address. 

I HAVEN'T RECEIVED MY ITEM YET.

If your item has not arrived within the expected shipping timeline, please contact me at gnomicgabby@gmail.com

WHAT IS YOUR REFUND/EXCHANGE POLICY?

All sales are FINAL. I DO NOT accept any returns or exchanges.

If your order comes damaged or is missing/has the wrong items, please send an email to gnomicgabby@gmail.com with photo proof within 30 business days from the ship date. 

I HAVE A QUESTION NOT LISTED HERE!!!

Please email me at gnomicgabby@gmail.com and I will get back to you ASAP.